If you can access your Outlook account via OWA, it indicates the server is online, and there is an issue with your system, the Outlook app, or Outlook data file, i.e., OST. To fix this, re-plug the network cable or reconnect to your Wi-Fi network and open a web browser.Īccess the Outlook web app (OWA) to check if the server is available and online. A poor network connection can also be a reason that can prevent Outlook from synchronizing and updating the Shared Mailbox with Exchange Server. Sometimes Exchange server may go down due to maintenance or scheduled backups.
Steps to Fix Shared Mailbox Not Updating Issue in Outlookįollow these steps in the given sequence to troubleshoot and fix the Shared Mailbox not updating issue in Outlook.
Oversizing can also cause integrity issues, leading to synchronization issues, outdated Shared Mailbox, etc. A user can add a Shared Mailbox after the administrator has added the user as a member of the Shared Mailbox.Īlthough the user mailbox and Shared Mailbox uses two different mailboxes, the OST files are linked together, which can significantly increase the OST file size and cause performance issues. The Shared Mailbox provides common access to all mail items, including the calendar that allows all authorized users who have access to the Shared Mailbox to schedule and view calendar tasks and items.Ī Shared Mailbox uses a generic email address, mostly used to communicate with customers or the public, as multiple users can monitor and reply to the queries. A Shared Mailbox in Outlook is a special mailbox that multiple users can access to send or receive emails in an organization.
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